Frequently Asked Questions

The answers to the most commonly asked technical questions are provided here. If you have a question that is not answered here, Contact Us, and we'll give you the help that you need.

Downloading Files
To download an item from this site:  Click the Download button to begin downloading.   Before it begins downloading, your browser may ask where to save the file and what filename to use. Save the file to the directory and filename of your choice. It may take a few minutes to complete the download. Your browser will alert you when the download is complete.  To use a downloaded file, double-click on the file to decompress it if necessary, then double-click on the decompressed file to open it.

Printing
There are two options for printing this site's pages:  For best results, click inside a frame to activate it, then choose "Print Frame" (for Netscape Navigator) or "Print" (for Microsoft Explorer) from the File menu.   You can also click the Print button on your browser's toolbar. Please note that the graphic images used on this site are optimized for on-screen display, and may not appear as clear when printed.

How to use your browser's back-in-frame function   For Netscape Navigator Click the RIGHT mouse button (Windows) or the mouse button (Mac) and select "Back" in the pop-up menu. You can also select the "Back" button on the tool bar or "Go" and "Back" from the menu. For Internet Explorer Select the "Back" button on the tool bar or "Go" and "Back" from the menu.

Optimal Viewing
Here's what to do if you experience any of the following problems:

Crowded Screen
For Netscape Navigator Reduce the font size by selecting General Preferences from the Options menu. On the Preferences page, click the Fonts tab, then click on "Change Font." Select a smaller font size then click OK.  For Internet Explorer To reduce the font size, select Fonts from the View menu, then select a smaller size font.

Obscured Page Items
Occasionally, you may find that items on a page are obscured.  For example, an icon menu may be partially covered, or part of the page may be blank. This will occur more or less frequently depending on the type of web browser you are using. In most cases, the page can be viewed normally by clicking the "Reload" or  "Refresh" button in your browser.

Type is Too Large or Too Small
For the best view of this site, we recommend using the following font settings:  For Netscape Navigator Set your default proportional font to Arial (Helvetica on the Macintosh) and font size to 12.  For Internet Explorer From the View menu, select Fonts then choose Medium.

Our Privacy Policy

We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

If you have any questions regarding our privacy practices, please email us at gareia@mindspring.com.